At Bird Nest And Seed, we take pride in offering high-quality products to help you create a thriving haven for garden wildlife. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with our straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

Please note: Due to the nature of certain products, we cannot accept returns or exchanges on the following items:
– Bird Foods & Seed Mixes (opened packages)
– Fat Balls & Suet (opened packages)
– Mealworms & Calcium Worms (all)
– LONA Peanut Butter (all)
These items are excluded for hygiene reasons and to ensure the health and safety of garden wildlife.

Return & Exchange Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Your Item: Securely package the item in its original packaging if possible, including all accessories and documentation.
  4. Ship Your Return: Send the package to the address we provide. We recommend using a tracked shipping service.
  5. Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 5 business days.

Return Conditions

To be eligible for a return or exchange:

  • Item must be unused and in its original condition
  • Item must be in its original packaging
  • Proof of purchase is required
  • Returns must be initiated within 15 days of delivery

Refund Information

Once your return is received and inspected:

  • Refund Timing: Refunds will be processed within 5 business days of us receiving your return. Depending on your payment method and financial institution, it may take 5-10 business days for the refund to appear in your account.
  • Refund Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Exchange Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Bird Nest And Seed Team,

I would like to request a [return/exchange] for an item from my recent order.

Order Number: [Your order number]

Product Name: [Name of product]

Reason for Return/Exchange: [Please describe why you are returning or exchanging the item]

Preferred Solution: [Refund / Exchange for (specific product)]

I have read and understand the Returns & Exchanges policy on your website.


Thank you for your assistance,

[Your Full Name] [Your Phone Number]

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.

Need Help?

Our friendly customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Post: Bird Nest And Seed, 56 Rose St, Inverness, GB IV4H 1AS, United Kingdom

We typically respond to all inquiries within 2 business days.

Thank you for choosing Bird Nest And Seed to help you create a wonderful wildlife haven in your garden. We appreciate your trust in our products and service.

Happy Gardening,
The Bird Nest And Seed Team