Privacy Policy

Welcome to Bird Nest And Seed. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website birdfeederonsale.com or make a purchase from us.

By using our website, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our website
• Make a purchase
• Subscribe to our newsletter
• Contact our customer service team
• Participate in surveys or promotions

The types of personal information we may collect include:

• Contact information (name, email address, phone number)
• Shipping and billing address
• Payment information (credit/debit card details processed through secure payment gateways)
• Purchase history and preferences
• Communications with our customer service team

We also automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring website)
• Location data (general geographic location based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for bird feeders, nest boxes, seeds, and other wildlife products
• To communicate with you about your orders, account, or inquiries
• To provide customer support and respond to your questions
• To send you marketing communications about products, services, and promotions (where you have consented)
• To improve our website, products, and customer experience
• To prevent fraud and enhance the security of our website
• To comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information with:

• Service Providers: We work with trusted third parties to perform functions such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping, marketing, and website analytics. These providers only have access to the information necessary to perform their services.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

When we share data with third parties, we ensure they provide adequate protection for your personal information and use it only for the purposes we specify.

4. International Data Transfers

As a UK-based company shipping globally, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We ensure appropriate safeguards are in place to protect your personal information when transferred internationally.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL technology
• Secure storage of data on protected servers
• Regular security assessments and monitoring
• Limited access to personal information to authorized personnel only

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Please note: We never store your full payment card details on our servers. All payment transactions are processed through secure payment gateways.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information in certain circumstances.
• Restriction: You can request restriction of processing of your personal information.
• Data Portability: You can request transfer of your data to another organization.
• Objection: You can object to processing of your personal information in certain cases.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential Cookies: Required for basic website functionality and security
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember choices you make to improve your experience
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Bird Nest And Seed with your personal information. We are committed to protecting your privacy as we help you create a wonderful haven for garden wildlife.

Happy Gardening,
The Bird Nest And Seed Team