Welcome to our FAQ page! Here at Bird Nest And Seed, we’re passionate about helping you create a thriving sanctuary for garden wildlife. We’ve compiled answers to the most common questions about our products, delivery, and services to ensure you have the best experience with us.
Products & Orders
What types of products do you offer for garden wildlife?
We specialise in high-quality, eco-friendly products to support garden wildlife. Our range includes bird feeders (seed, fat ball, and suet feeders), nest boxes (including birch log natural boxes and general nest boxes), bird baths and water dishes, bird foods (seed mixes, fat balls, suet, and mealworms), feeder poles, bird tables, and helpful books and charts. We also offer creative kits and gardening tools to enhance your wildlife gardening experience.
Are your products environmentally friendly?
Absolutely! We’re committed to sustainability. Our products are designed to be eco-friendly, from the materials we use to our sustainable packaging practices. We believe in caring for nature while helping you care for the wildlife in your garden.
Shipping & Delivery
Where do you deliver?
We ship globally to most countries, excluding Asia and some remote areas due to logistical constraints. Whether you’re in Inverness or elsewhere in the world, we aim to bring our products to your doorstep.
What shipping options do you offer?
We provide two convenient shipping methods:
– Standard Shipping (£12.95): Handled by DHL or FedEx, delivery within 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS, delivered within 15-25 days after dispatch.
– Standard Shipping (£12.95): Handled by DHL or FedEx, delivery within 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS, delivered within 15-25 days after dispatch.
How long does order processing take?
We process orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order is dispatched, so you can follow its journey to your garden gate.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. If you’re not completely satisfied with your purchase, please contact us at [email protected], and we’ll be happy to assist you with the return process.
Are there any restrictions on returns?
To be eligible for return, items must be in their original condition. Due to the nature of some products (such as bird food), certain items may not be returnable for health and safety reasons. Please contact us for specific details.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and makes future purchases quicker and easier.
Product Care & Usage
How should I clean and maintain my bird feeders?
Regular cleaning is essential to keep birds healthy. We recommend cleaning feeders with a mild disinfectant every few weeks, especially during busy feeding periods. Our gardening tools category includes cleaning accessories to help with maintenance.
When is the best time to put up nest boxes?
Nest boxes can be put up at any time of year, but autumn and early winter are ideal. This gives birds time to discover and inspect them before the breeding season begins in spring.
Need more help? We’re always here to assist you in creating a wildlife-friendly garden. Contact our customer service team at [email protected] for any additional questions.
Thank you for supporting garden wildlife with us!
The Bird Nest And Seed Team